FAQ
Last Updated: 12/25/2024
Frequently Asked Questions (FAQ)
Welcome to the Carry Belle FAQ section. Here, you’ll find answers to all your questions about our products, services, policies, and more. Our goal is to ensure a smooth and enjoyable shopping experience. If you have additional queries, feel free to contact us at support@carrybelle.shop.
About Carry Belle
Q: What is Carry Belle?
A: Carry Belle is your trusted online destination for stylish hair ties with tails. Our products combine elegance, functionality, and high-quality materials, designed to add charm and sophistication to your look.
Q: Why choose Carry Belle?
A: At Carry Belle, we prioritize quality, style, and customer satisfaction. Each accessory is thoughtfully crafted to suit the dynamic needs of modern women. Our goal is to make every purchase a delightful experience, supported by exceptional customer service.
Q: How can I contact Carry Belle customer support?
A: You can reach us via the Contact Us page on our website, by emailing support@carrybelle.shop, or by calling us at +1 (214) 382-8434 . Our team is always here to assist you.
Ordering and Shipping
Q: How do I place an order on Carry Belle?
A: Shopping with us is easy! Browse our website, add your favorite items to the cart, and follow the secure checkout process to complete your purchase.
Q: When will my order be shipped?
Transit Time: 6 to 9 Business Days (Monday to Friday) for standard shipping
Handling Time: 1 to 3 Business Days (Monday to Friday)
Delivery Time: 7 to 12 Business Days for standard shipping
Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time
Q: What is the shipping cost?
A: We offer flat-rate shipping of $7.99 USD across the USA, ensuring affordability for all customers.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email. You can also visit the Track Your Order page on our website for real-time updates on your shipment.
Q: What if my order doesn’t arrive on time?
A: If your order is delayed, please contact us at support@carrybelle.shop, and we’ll coordinate with our shipping partners to resolve the issue promptly.
Q: What methods of payment do you accept?
A: We accept the following payment methods:
PayPal
Venmo
Returns and Exchanges
Q: What is Carry Belle’s return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. Products must be in their original condition and packaging.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our support team at support@carrybelle.shop or visit the Contact Us page for detailed instructions.
Q: Are there any return shipping charges?
A: If the return is due to a defect or mistake on our part, return shipping is free. Otherwise, a small return shipping fee may apply.
Q: How long does it take to process refunds?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.
Products and Availability
Q: Are all products in stock?
A: We do our best to keep all items in stock. However, due to high demand, some products may sell out quickly. If an item is out of stock, you can subscribe to be notified when it’s available again.
Q: Are your hair ties durable?
A: Yes, we use premium-quality materials to ensure that our hair ties are durable and long-lasting. They are crafted to stay secure while being gentle on your hair.
Contact Information
Business Name: Carry Belle
Chat Support: Available 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Phone Support: +1 (214) 382-8434
Email Support: support@carrybelle.shop
Business Address: 1500 N Bluegrove Rd, Lancaster Texas 75134, United States