Return Policy
Last Updated: 12/25/2024
At Carry Belle, we are committed to providing you with high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return an item. To make the process as smooth as possible, we offer a 30-day return policy, allowing you to initiate a return within 30 days of receiving your purchase.
Our aim is to ensure that your experience with Carry Belle is always positive and hassle-free.
Eligibility for Returns
To qualify for a return, please ensure the following conditions are met:
The item must be in the original condition as received—this includes being unworn, unused, with all tags attached, and in the original packaging.
You must provide a receipt or proof of purchase to confirm your transaction.
If these conditions are not met, your return may not be accepted. We highly recommend that you inspect your items immediately upon delivery to ensure they meet your expectations.
Return Label Options
For your convenience, we offer two options for return shipping labels:
Physical Label in Your Package:
Upon request, we can include a printed return label in your original parcel. This allows you to have immediate access to the label in case you decide to return an item.
Downloadable PDF Label via Email:
We can email you a downloadable PDF return label, which you can print and attach to your package for the return.
Important: Returns sent without prior authorization or a valid return label will not be processed. If you have any questions or concerns, please contact us at support@carrybelle.shop. Our team will typically respond within 24–48 hours.
How to Start a Return
Follow these steps to initiate a return:
Contact Customer Support: Send an email to support@carrybelle.shop with your order details, including your name, order number, and reason for the return.
Approval Process: Once your request is reviewed and approved, you will receive detailed instructions along with a return shipping label.
Prepare Your Package: Repack the item in its original packaging, attach the return label, and follow the instructions provided to ship the package back to us.
Please Note: Items returned without prior authorization or proper documentation will not be accepted.
Damages and Issues
We take the quality of our products seriously and are here to assist if there are any issues with your order. Please contact us immediately at support@carrybelle.shop if:
The item is defective or damaged upon delivery.
You received the wrong item.
Our team will assess the issue and provide a solution promptly, whether it’s a replacement, repair, or refund. Your satisfaction is our priority.
Exceptions / Non-Returnable Items
Certain items cannot be returned due to their nature or hygiene and safety concerns. These include:
Perishable goods (e.g., food, flowers, plants).
Custom or personalized items (e.g., special orders, monogrammed products).
Personal care items (e.g., beauty or hygiene products).
Hazardous materials (e.g., flammable liquids or gases).
If you are unsure whether your item is eligible for a return, please reach out to our customer support team for clarification before initiating the return.
Exchanges
If you need to exchange an item, the process is simple:
Initiate a return for the original item following our Return Policy.
Once your return is approved, you can place a new order for the replacement item.
This process ensures that we handle each transaction accurately and efficiently.
Customer Responsibility for Incorrect Orders
If a customer places an order for the wrong product, the responsibility for the error lies with the customer. In such cases:
The customer will be responsible for all shipping charges associated with returning the incorrect item and reshipping the correct product.
The return must comply with the Return Policy outlined above.
We encourage all customers to carefully review their orders before completing the purchase to avoid any inconvenience.
Refund Policy
Refund Process
Once we receive your returned item, our team will thoroughly inspect the item to ensure it meets the return conditions.
You will receive a notification regarding the approval or rejection of your refund request.
Approved Refunds: If your refund is approved, the refund amount will be credited to your original payment method within 10 business days.
Rejected Refunds: If your return does not meet the conditions, we will notify you and provide further options.
Refund Timeline
While we process refunds promptly, your bank or credit card provider may take additional time to process the refund. This delay is outside our control, and we recommend checking with your financial institution for updates.
Delayed Refunds
If more than 15 business days have passed since your refund was approved and you still have not received the amount, please contact us at support@carrybelle.shop. We are here to assist and will ensure the issue is resolved promptly.
Contact Information
Business Name: Carry Belle
Chat Support: Available 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Phone Support: +1 (214) 382-8434
Email Support: support@carrybelle.shop
Business Address: 1500 N Bluegrove Rd, Lancaster Texas 75134, United States